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Client Services Representative

Irving, TX
Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. Heritage Auctions is the largest auction house founded in the U.S. and serves more than 40 different auction categories including, Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more. 

Heritage Auctions, a well-established auction house with more than 45 years of longevity, is expanding our Dallas office to meet our business needs.

LOCATION: 
South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

SUMMARY:
Responsible for handling and documenting incoming client calls, processing payments, resolving client concerns, and placing client catalog orders.
 
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Manage all phone calls and payments in an accurate, timely, and courteous manner
  • Meticulously document all phone calls into the client database system
  • Provide follow-up as necessary to ensure inquiries and concerns are resolved in a timely manner
  • Process payments, including documentation of all payment information into our client database system with great attention to detail
  • Manage client catalog orders and incoming auction bids
  • Work extended hours and weekends at least twice a month (required)
  • Other duties may be assigned
EDUCATION & EXPERIENCE:
  • High school diploma required
  • Must have 2+ years of experience in customer service
  • Proficiency in Microsoft applications, specifically Outlook and Excel
  • Must have excellent phone presence and interpersonal skills
  • Ability to multitask and pay great attention to detail
  • Must have a positive attitude with exceptional client service skills
LANGUAGE SKILLS:
Multilingual a plus.
 
WORK ENVIRONMENT:
  • Individuals must be able to work independently in a fast-paced environment.
  • Must be able to lift up to 25 lbs. occasionally.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Training will last approximately 4-6 weeks. The temporary schedule will be set from 8:00 AM – 4:30 PM and will shift to 8:00 AM – 5:00 PM once training has been completed. CSRs will be required to work from 8 AM – 6 PM on Mondays following Signature auctions twice a month.
 
Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE
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