Customer Service Representative

Location: Dallas, TX
Date Posted: 10-16-2017
Do you have a gift for addressing client inquiries and concerns over the phone? Then set your sights on a career in customer service in our fast-paced environment! Heritage Auctions is the 3rd largest auction house in the world and our auction categories include coinssportscomicshistoricalmodern & contemporary artillustration artdecorative artsentertainment and music… and many more
 
SUMMARY: Responsible for handling and documenting incoming client calls, processing payments, resolving client concerns, and placing client catalog orders.
 
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Manage all phone calls and payments in an accurate, timely, and courteous manner
  • Meticulously document all phone calls into client database system
  • Provide follow-up as necessary to ensure inquiries and concerns are resolved in a timely manner
  • Process payments, including documentation of all payment information into our client database system with great attention to detail
  • Manage client catalog orders and incoming auction bids
  • Work extended hours and weekends at least twice a month (required)
  • Other duties may be assigned
 
EDUCATION & EXPERIENCE:
  • High school diploma required
  • Must have 2+ years of experience in customer service
  • Proficiency in Microsoft applications, specifically Outlook and Excel
  • Must have excellent phone presence and interpersonal skills
  • Ability to multitask and pay great attention to detail
  • Must have a positive attitude with exceptional client service skills
 
LANGUAGE SKILLS: Multilingual a plus.
 
WORK ENVIRONMENT: Individual must be able to work independently in a fast-paced environment. Training will last approximately 4-6 weeks. Temporary schedule will be set from 8:00 AM – 4:30 PM and will shift to 9:30 AM – 6:00 PM once training has been completed. CSRs will be required to work from 8 AM – 6 PM on Mondays following Signature auctions twice a month.
 
  
We are a non-smoking company and also require that all applicants submit to a drug screen and background check. 
 
Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers and persons with disabilities. EOE
 
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