Desktop Support Technician

Location: Dallas, Texas
Date Posted: 06-05-2017
 Are you a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service? We are looking for individuals with at least 2 years of enterprise experience in Desktop Support. Candidates should have proficiency with, Windows 7, HP laptops and desktops, Mac OS X, Citrix, Cisco VPN Client, iOS and Android devices.
 
Are you a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service? Then apply your talents in our unique collectibles environment! Heritage Auctions is 3rd largest auction house in the world and our auction categories include coinssportscomicshistoricalmodern & contemporary artillustration artdecorative artsentertainment and music… and many more!
 
SUMMARY: Responsible for providing daily desktop support to all network users.
 
ESSENTIAL DUTIES & RESPONSIBILITIES:
  •  Provide Desk-side support of end user issues, such as:
    • New user and equipment deployment
    • Internal application troubleshooting
    • Ticket management
    • Proactive documentation of technical procedures
  • Maintain printer fleet needs
  • Ensure a timely response to ticketing needs
  • Ensure proper notes and documentation of all assigned tasks
  • Cross train with other technicians. Must be able to work in a team-player environment.
  • Must be able to work significant overtime while travelling up to 20% of time
  • Other duties may be assigned
 
EDUCATION & EXPERIENCE:
  • High School degree required; Associates or Bachelor’s degree in IT preferred
  • 2+ years of Enterprise Desktop Support experience
  • A+ and Network+ preferred
  • Proficiency in Windows 7, Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
  • Experience with A/V systems, mixers, etc.
  • Experience with desktop imaging practices
  • Experience with Dell KACE desired, but not required
  
WORK ENVIRONMENT: Individual must be able to work independently in a fast-paced team environment. Candidate must also have reliable transportation due to user groups being located at multiple facilities in the Dallas area and the necessity to travel to those locations. This role is on-call one week per month and required to travel one week out of every 6-8 weeks. To meet business needs, some evenings may be required. This position may also provide occasional Executive support offsite. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
 
 
 
We are a non-smoking company and also require that all applicants submit to a drug screen and background check.

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers and persons with disabilities. EOE
 
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